Northern Threads Return Policy
Northern Threads has only one goal - your
satisfaction! If for any reason you do not want to keep an item you have
purchased, you may return any unused, unopened, undamaged item within
30 days of receiving your order for a refund of the item's purchase
price. Only merchandise that is returned in its original or sellable
condition will be credited to your account. Cut to order yardage cannot be returned, unless damaged or defective. Refunds will not be given
for shipping & handling charges unless an error has been made on our
part or merchandise is damaged. Sale items and cut yardage may not be
returned. Due to copyright laws, patterns and books may not be returned.
Please contact our Customer Service department by email, customerservice@northernthreads.net or phone 1-877-840-3237 for a Return Merchandise Authorization number
(RMA#) and further information regarding merchandise returns.
Defective or damaged items:
If any of the items from your order are missing, broken, or damaged when
your package arrives, please contact a customer service representative
for assistance within 2 business days of delivery by calling
1-877-840-3237 or 1-907-455-0299 or by sending an email containing your
name, order number and a description of the problem to customerservice@northernthreads.net
How to Return an Item:
Please contact our customer service department M-F 11am-7pm PST at:
Phone: 1-877-840-3237 or 1-907-455-0299
E-mail: customerservice@northernthreads.net
We will issue you a Return Merchandise
Authorization Number (RMA#) and information regarding merchandise
returns. Once the return is authorized, items should be carefully packed
and shipped to us with the RMA# prominently marked on the outside of
the box. Northern Threads will cover shipping costs in the case of
damaged, defective or wrongly shipped items. Customer will be
responsible for shipping costs for all other returns. When emailing us
about your order, please place your order number in the subject heading.
Crediting your refund:
Once we have received and processed your return, we will send you an
email stating the amount we are crediting your credit card. Please allow
10 business days for us to process your return. It may take up to two
credit card statements for your credit to appear. Please let us know if
you every have any problems or concerns about our policies. We
appreciate your feedback. |
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