Northern Threads has provided the best quality sewing machine service in Fairbanks since 2000. Our technician is factory-trained and certified, taking great pride in the work performed. All our service procedures are backed by a 30-day warranty. We’re an authorized service center for Bernina, Brother, Pfaff, Viking & Singer machines.
Service turnaround time is subject to needed parts or significant repairs. If your machine needs parts that we do not stock, there will be additional time required. This, unfortunately, is out of our control.
If your machine needs adjustments or repair, call (907-931-2599), and we’ll place your machine on our waitlist. When your time for service arrives, we’ll let you know it’s time to bring in your machine.
A $60 one-time fee is paid at drop-off. This is a minimum charge for checking over a machine, troubleshooting repairs, and providing an estimate.
If you sew frequently throughout the year, have made many fuzzy, linty projects, or your machine just sounds a little noisy, then it’s timed for an annual quick service. This is just a basic clean and oil. There are no repairs or adjustments provided with this option.
Standard Service includes cleaning, oiling, and checking basic settings with minor adjustments. Our Standard Service option is not available on some unique or vintage model machines and will be billed at $50/hr with a minimum of $110 charge.
NOTE: If we find your machine requires more than minor adjustments, we’ll contact you with an estimate and get your approval before the work proceeds.
Repairs and major adjustments are billed at $50/hr plus parts, with a minimum $25 charge.
NOTE: Repairs and adjustments differ significantly from the work covered by standard service and therefore are billed in addition to the standard service fee. If a repair or significant adjustment is necessary, we’ll contact you with an estimate and get your approval before the work proceeds.
We work within a $60 parts margin which will allow us to replace any needed minor parts. We replace parts only when there is no other option. Should the required parts total fall below the margin, our technician will continue with the service without additional approval from the customer. If the total of the required parts exceeds the additional margin amount, the customer will be called for approval before the work proceeds.
We warranty our Service for 30 days.
Bobbin & Bobbin Case Zigzag Foot
Zigzag Stitch Plate
Sewn sample of straight & zigzag stitch
Accessories with known problems
Monday - Friday 10am - 6pm
Saturday - Sunday CLOSED
Quick Service - Clean & Oil ----- $120
Standard Machine Service
Basic Machine - Clean, Oil & Adjust ----- $150
Advanced Machine - Clean, Oil & Adjust ----- $200
Serger - Clean, Oil & Adjust ----- $170
Advanced Serger/Overlocker - Clean, Oil & Adjust ----- $170
Embroidery Unit - Clean, Oil & Adjust
Repairs & Major Adjustments - $60 Deposit collected at dropoff
Diagnostic & Estimate ----- $60
Unique or Vintage Machine - Clean, Oil & Adjust ----- $80 per hour
Repair Labor ----- $80 per hour
Rush Fee / 24-48 hr service when available ----- $60